Improved Quality of Life - Technologies

Ultimate EMR Support Services

Ultimate EMR offers support packages based on your company needs. Ultimate EMR Basic automatically includes the Standard Support level for technical issue resolution. In other words, if you have technical issues, a bug or an error - we'll fix it.

For companies who need direct access to Ultimate EMR experts, customizations, and guaranteed fast response times, additional support offerings are available.

Standard Support is automatically included with Ultimate EMR Basic subscription. This package is sufficient for getting Ultimate EMR up and running.

Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for companies who require prompt access to our in-house expertise.

Standard Support	Extended Support
24 hours maximum response time for Priority 1 (P1) cases	4 business hours maximum response time for P1 cases
Unlimited cases	Unlimited cases
3 template customizations per provider	6 template customizations per provider
Email, Support Portal, Pro Help forums	Email, Support Portal, Pro Help forums
Automatic updates and upgrades to current features	Automatic updates and upgrades to current and new developments
Continuous HIPPA Updates	Continuous HIPPA Updates
	Live phone support during business hours
	Live Chat support during business hours

Annual Software Maintenance Services include periodic updates of software, documentation and related supporting materials. New feature requests and bug fix requests filed by Annual Maintenance Customers will receive prioritized scheduling in UEMR's software maintenance process. Only the Authorized Software Maintenance Point of Contact is permitted to use the Internet systems used to distribute the Software Maintenance Services.

Email Ultimate EMR Customer Support

All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. The email response offers an effective channel to communicate directly with the Ultimate EMR experts. Email now

Prioritized Response Time

Time Response time is prioritized based on the issue severity. Ultimate EMR experts will assist on a timely basis based on the urgency.

Case Assignment

Each incident is independently tracked within Ultimate EMR, and is issued a case number.